Contact Us – Auric Hobby

Store: Auric Hobby | aurichobby.com

We Are Here to Help

At Auric Hobby, we believe great customer service is just as important as the products we carry. Whether you have a question about an order, need help with a return, or just want to know more about what we carry — our team is ready to assist you.

Get in Touch

Email
support@aurichobby.com
This is the fastest way to reach us. We respond to all emails within 1–2 business days.

Website
aurichobby.com

Mailing Address
Auric Hobby
17456 E Bellewood Cir
Aurora, CO 80015
United States

Support Hours

Our support team is available:

Monday – Friday: 9:00 AM – 6:00 PM (Mountain Time)
Saturday: 10:00 AM – 3:00 PM (Mountain Time)
Sunday: Closed

Emails received outside of support hours will be answered on the next available business day.

What Can We Help You With?

Here are the most common topics our team assists with:

Order Status & Tracking
Have a question about where your order is? Email us your order number and we will look into it right away. You can also visit our Track My Order page at aurichobby.com for real-time updates.

Returns & Refunds
Need to return an item or request a refund? Please review our Refund Policy first, then reach out to us at support@aurichobby.com with your order number and reason for return.

Pre-Orders
Have a question about an upcoming release or want to know the status of your pre-order? We are happy to provide updates — just email us with your order number.

Product Questions
Not sure which hobby box is right for you? Want to know what we have coming in stock? Our team loves talking hobby and we are happy to point you in the right direction.

Wholesale & Bulk Inquiries
Interested in purchasing in bulk or becoming a wholesale partner? Please visit our Wholesale Policy page or email us directly at support@aurichobby.com with the subject line “Wholesale Inquiry.”

General Questions
For anything else, do not hesitate to reach out. No question is too small.

Before You Contact Us

To help us resolve your issue as quickly as possible, please have the following ready when you reach out:

Your order number (found in your confirmation email)
The email address used to place your order
A clear description of your question or issue
Photos if your inquiry relates to a damaged or incorrect item

Response Time Commitment

We are committed to responding to every inquiry within 1–2 business days. During high-volume periods such as new product releases or holidays, response times may be slightly longer. We appreciate your patience and will always get back to you.

Auric Hobby is committed to providing an outstanding experience for every collector. Thank you for shopping with us.