Refund Policy – Auric Hobby

Last updated: June 2025
Store: Auric Hobby | aurichobby.com

Our Commitment

At Auric Hobby, we want you to shop with confidence. If something is not right with your order, we are here to make it right. Please read our refund policy carefully before making a purchase.

Eligibility for Returns

We accept return requests within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

The item must be in its original, unopened, and sealed condition
The item must be in its original packaging
Proof of purchase (order number or receipt) must be provided
The return request must be submitted within 30 days of delivery

The following items are not eligible for return:

Opened hobby boxes, packs, or sealed products
Pre-order items that have already shipped
Items marked as final sale or non-returnable at the time of purchase
Gift cards

How to Request a Return

To initiate a return, please contact us at support@aurichobby.com with the following information:

Your full name and order number
The item(s) you wish to return
The reason for your return request
Photos of the item and packaging (required for damaged or incorrect items)

Our team will review your request and respond within 1–3 business days with instructions on how to proceed. Do not ship items back without receiving prior authorization from our team.

Refund Processing

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

Approved refunds will be processed within 10 business days
Refunds will be issued to your original payment method (credit/debit card, Apple Pay, or Google Pay)
Please allow an additional 3–5 business days for the refund to appear in your account depending on your bank or payment provider

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return your original order (if eligible) and place a new order separately.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at support@aurichobby.com within 7 days of delivery. Include your order number and clear photos of the issue.

We will prioritize your case and offer a replacement, store credit, or full refund at no additional cost to you.

Return Shipping Costs

If the return is due to our error (wrong item, damaged item), Auric Hobby will cover return shipping costs
If the return is due to a change of mind or buyer’s preference, return shipping costs are the responsibility of the customer
International return shipping costs are always the responsibility of the customer

Late or Missing Refunds

If you have not received your refund after 10 business days of approval, please:

Check your bank account again
Contact your credit card provider — processing times can vary
If the issue persists, contact us at support@aurichobby.com and we will investigate immediately

Contact Us

For any refund or return questions, please reach out to our team:

Email: support@aurichobby.com
Website: aurichobby.com
Address: 17456 E Bellewood Cir, Aurora, CO 80015

Auric Hobby reserves the right to update this Refund Policy at any time. Changes will be reflected on this page with an updated date.